Email support

Send your question to support@dtmgenerator.com. We aim to reply within one working day, usually much faster.

Help us help you

The quickest fixes come when you include:

• What you were doing and what happened instead — a screenshot works wonders
• For file problems: which export (LandXML / GSI / DXF / CSV) and which instrument and firmware — attach the file if you can
• Your job file (Save job in section 9) if the issue relates to a specific site — it lets us reproduce exactly what you’re seeing

Your survey data stays private — job files you send are used only to diagnose the issue and then deleted.

Before you email

• The User Guide covers every tool step by step, including TS16 import.
• The FAQ answers the common questions — offline use, instrument compatibility, data privacy.
• Billing questions (change plan, cancel, invoices) are handled from your account page, or email us and we’ll sort it.